Please review our refund and order cancellation policy before placing an order.
At Forschungs Chemikalien Online, customer satisfaction is important to us. Please read this Refund Policy carefully before placing an order.
Orders may only be cancelled before payment has been confirmed or before the order has been processed for shipment. Once an order has entered processing or has been dispatched, it cannot be cancelled.
Refund requests will be considered only in cases where an order cannot be fulfilled or where required by applicable law. Refunds are not guaranteed for reasons outside our control.
If you receive an incorrect or damaged order, please contact us within a reasonable time after delivery and provide relevant details or photographs where appropriate. We will review the matter and work with you toward a suitable resolution.
If an order is confirmed as undelivered due to circumstances within our control, we will review the case and determine an appropriate solution, which may include a replacement shipment or refund where applicable.
Approved refunds will be issued using the original payment method whenever reasonably possible. Processing times may vary depending on the payment method used.
Customers are responsible for providing accurate billing and shipping information. We are not responsible for delivery issues resulting from incorrect or incomplete information supplied during checkout.
Refunds will generally not be provided for delays, seizures, or other issues arising from customs procedures, import restrictions, or local regulations in the destination country.
If you have any questions regarding this Refund Policy or wish to request assistance with an order, please contact us using the information provided on our Contact Us page.